International Shipping

INTERNATIONAL SHIPPING RATE & FREE SHIPPING

International standard shipping rate is USD 5.0. Free Shipping will be provided to entire order under any of below conditions:

  1. Net order amount is equal or above USD 50
  2. Order with at least one of below Free Shipping Items
    • JC Portable Label Maker
    • Touchless Automatic Infrared Water Saving Faucet Tap
    • TIPSCOPE 400X Phone Microscope 2019 - TIPSCOPE Microscope
    • Remote Control Shark Water Toy For Kids
    • Momax 6 in 1 Lens Case
    • Q Power UV & Wireless Charging Box
    • Magic Lily Cleaning Robot


      CANCEL ORDER

      We accept order cancellation within 4 hours of order confirmation by email. If the order is cancelled you will get full refund. 

PROCESSING TIME

We process orders Monday through Friday and can get all your ordered items prepared to ship within 3 business days.

In most of the case, parcels will be delivered form our warehouse from Hong Kong or China (Mostly from Hong Kong for faster process) via ePacket with a tracking number. If after 100 days, you still haven't received your order, please contact us and we will give you refund without questions.

 

SHIPPING METHODS & DELIVERY TIME

 Shipping MethodCostDelivery
ePacket or Low Cost ShippingCalculated at checkout1-3 weeks

 

Orders will be processed within 3 days of ordering and be shipped the next day after the processing day.
*Please note that these are estimated delivery times only, we do not guarantee delivery dates but usually it usually take 2 weeks or less.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.


Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.


Depending on inventory, your order may be delivered from our warehouse or from our distributor warehouse directly.

There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability.


INTERNATIONAL SHIPPING RESTRICTION

Currently we do not ship to the following countries:

  • Faroe Islands
  • Cayman Islands
  • US Virgin Islands
  • Northern Mariana Islands
  • British Virgin Islands
  • Turks and Caicos Islands
  • Solomon Islands
  • Falkland Islands
  • Marshall Islands
  • Reunion
  • Bouvet Islands
  • Christmas Islands
  • Cocos (Keeling) Islands
  • Cook Islands
  • Heard Island and McDonald Islands
  • Norfolk Island
  • Sint Maarten
  • South Georgia and the South Sandwich Islands
  • United Arab Emirates
  • Israel
  • Iraq
  • Canary Islands
  • Saudi Arabia
  • South Africa


TAXES & DUTIES

Import taxes, Import VAT, duties, customs fees, and other  handling fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Materiol. For further details of charges, please contact your local customs office.


CUSTOMS & REGULATIONS

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.


FOREIGN TRANSACTION FEES

If you credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.

Our store prices are shown in your local currency, but in USD when you checkout. All transactions will be handled in USD through Paypal or Stripe at the checkout page.